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Nov 24, 2017
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5 Tips for Pleasing Customers
  1. Teach employees to answer the phone with smiles on their faces. Phone experts say that customers will hear the smile in the employees� voices.

  2. Hire people who love people.

  3. Require that employees speak clearly and slowly enough to be understood�especially on the phone. Nothing turns off customers more quickly than impatient, sullen, or indifferent employees.

  4. Make sure employees have a thorough understanding of your products and services so they can answer customer questions.

  5. Give employees leeway to meet customer needs. Does a vegetarian in your restaurant want a meatless meal? Be sure waiters know they can make substitutions.

Brought to you by SCORE "Counselors to America's Small Business."


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